Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Essential Duties:

• Identify, organize and coordinate customer shipping requirements
• Accurately and efficiently prepare documents for ocean export shipments; and import documents for distribution to Brokerage Operations and/or customers’ Brokers
• Accurately and timely prepare invoices; and all required AS-400 database entries
• Effectively coordinate pickup and delivery orders with steamship, trucking, rail and warehouse companies
• Provide professional, timely, and high-quality customer service through daily communication with customer via phone and email
• Communicate effectively with internal departments, other regional branches and offices, and all external contacts; Interact professionally with co-workers and others at all times
• Effectively interface and consult with the Customs Brokerage Department to obtain technical guidance for regulatory compliance purposes as required by agencies including the EAR and U.S. Customs
• Provide rates to internal and external customers, direct contact with customer
• Perform specific and assigned operations and administrative tasks in order to provide high quality customer service while meeting the Company’s goals
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Minimum Requirements, Education, and Experience: 

• High school graduate or GED, or equivalency certificate, or significant relevant or appropriate working experience.
• 2+ years’ freight-forwarding industry experience in ocean cargo operations preferred, but not mandatory
• Experience in FCL / LCL Ocean Cargo logistics and documentation preferred, but not mandatory
• Experience with steamship lines' Bill of Lading and INCO terms preferred, but not mandatory
• Experience with Ocean accounting preferred, but not mandatory
• Basic PC skills – MS Word, Excel, Lotus Notes, AS400 knowledge
• Strong interpersonal, verbal and written communications, customer service and teamwork skills, with professional, positive, and motivated demeanor
• Commitment to the appropriate sense of urgency to complete assignments with accuracy and efficiency
• Strong organizational skills with superior attention to details and follow-up
• Able to multitask and effectively handle changing priorities under pressure
• Ability to understand, develop and maintain multi-cultural relationships.
• Patience – able to deal with complex processes that may involve multiple levels of approval
• Must be available to work flexible scheduled hours and days depending upon customer demands.
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Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.