Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

 Purpose: 

Has overall strategic and day to day responsibility for the operations in a Branch. Manage the staff of the department in order to provide high quality service to customers while meeting the goals of the company.

Primary Duties and Responsibilities:

Plan and implement customer service, quality, and budget goals in accordance with customer and branch objectives; Prepare quotations in distribution department based on customer requirements; Monitor performance of branch operations staff to ensure timely deliveries and excellent customer service with no damages, losses or misdirected shipments;  Effectively, professionally and respectfully manage, motivate and communicate with subordinate staff to promote teamwork in a safe and secure work environment, and ensure consistent compliance with Corporate and Branch policies and procedures;  Perform training needs analysis as required to develop and implement training and cross-utilization programs to maximize staff productivity and cost efficiency;  Ensure that sub-departments (Shipping, Receiving, Picking, Packing, & Loading) are working together as one team, and that the workload and overtime opportunities are fairly distributed;  Analyze and respond to employee suggestions for operations improvements;  Listen to and resolve employee complaints with assistance from Human Resources as required;  Monitor performance and costs of vendors, including truckers, and take corrective measures as required;  Ensure that inventory is performed accurately and with the utmost integrity; Prepare accurate and timely reports of activities and performance measurements to the Branch AGM and GM;  and perform other assigned general business support functions. "Hands-on" type of manager, going around the warehouse regularly as necessary for the safe & successful handling of daily operation.

Minimum Requirements: Education, Experience and Required Skills:

• Minimum of 7 Years’ Distribution / Warehouse Operations and Inventory management Experience, with capability and initiative to accomplish Management responsibilities with little direct supervision
• Minimum of 5 Years’ supervisory management experience over a group of subordinates

 Other Requirements:

• Excellent Interpersonal and Customer Service Skills
• Must possess a professional, positive, and motivated attitude and demeanor
• Very Good Written & Verbal Skills
• Strong organizational skills with superior attention to detail and follow-up
• Very Good computer skills (Microsoft Word, Excel, Lotus Notes, AS-400)

Essential Duties:

• Handle job assignments as determined by Upper Management.
• Supervise and monitoring all operations and lead staffs and provide them an accurate instruction rapidly for solving problems.
• Planning- Research and report on all relevant logistics laws, practices and incorporate into departments strategy, resources and procedure.
• Communicate with customers, vendors, related authorities and agencies and internally within NEU and Manage/coordinate with other NEU internal functions – warehouse, sales, etc.
• Budget planning, Reporting and analysis for management
• Profit/loss control and summarize and review monthly result

Technical

• Anticipate, research and report on future changes in import laws and in relevant practices, and ensure such knowledge is factored into the planning of the department’s strategy, resources and procedures.
• Manage warehousing and distribution activities.
• Communication with other departments in order to establish and maintain effective and relevant operations activities and support in relation to NEU’s sales, purchasing and operating functions.
• Communicate with outside import related authorities and agencies as needed.
• Communicate with customers regarding issues, new service, etc. Visit customers in order to develop good relationships and to acquire important information that may affect future business. Prepare customer quotations, or give approval to ones prepared by sales staff.
• Generate reports and analyze various types of data such as revenue, costs, volume, trends, etc. Reports should be useful to upper management as well as understanding the status of the department.
• Research, plan and implement transportation methods. May also coordinate with Traffic department in larger branches  
• Responsible for Account Receivable (All accounts) to make sure unpaid invoices will be paid in timely manner.

Behavioral Descriptors 

• Multi-task, lead people, knowledgeable & cheerful
• Strong leadership, management, supervisory and organizational skills
• Strong teamwork skills and inclination
• Strong communications skill – listening, providing and receiving feedback
• Process improvement
• Influencing skills in a matrix environment
• Ability to understand, develop and maintain multi-cultural relationships
• Influencing skills and patience – ability to deal with complex processes that may involve multiple levels of approval

Minimum Requirements, Education, and Experience:

• High school diploma or equivalency certificate or significant or relevant or appropriate working experience.
• Approximately 5 years department or industry experience.

Organization Relationships:

Reports To:

• Management (Manager or above)

Supervises:

• Supervise personnel/business activities and staff within the department, and provide goals, guidance, resources, training and other support to allow the staff perform at a high level. This includes performance management.
• Plan/organize the department, and achieve a goal include increasing Revenue, cost saving (analysis of cost and negotiate with subcontractors.)

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.