Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

As the Operations Supervisor for the Distribution Perris, California site, this role is responsible for:   

Operations Involvement:

• Manage and supervise personnel and business activities of the warehouse under the guidance of the Operations Manager.
• Oversee all departmental Warehouse functions according to but not limited to your assigned department (Inbound, Outbound, Inventory management & VAS teams), Safety & Security, Operations Planning, Information Systems (submitting tickets to the customer, printer trouble shooting, etc), Facility General Affairs to ensure proper staffing and the ability to handle daily customer demands on a consistent basis.  

Operations Management:

• Consistently patrol your assigned department to ensure that all workers are performing their tasks efficiently, without any irregularities, and in strict compliance with our standard operating procedures (SOPs).
• Take immediate corrective action as needed.

Leadership and Team Development:

• Follow through and execute on current SOPs and generate new SOPs for any required functions in the warehouse operation without fail.
• Promote a 5S workplace.
• Assist in improvement activities for departmental operations.
• Train or ensure Warehouse staff are trained in effective operations, safety & security.
• Ensure associates are compliant per policy in dress, mannerisms, Etc.

Issue Resolution:

• Investigate the root cause of issues, assist in creating, and implement countermeasures, and report findings to the Management team. Upon the request of the Management team, acknowledge the issue to the customer. Assist Ops Management to roll out new countermeasure to warehouse management/staff once it has been approved by the customer and NX management team and ensure that it is being followed 100%.
• Address associate concerns or escalate in a timely manner.
• Communicate all labor force issues, concerns, requests with on-site agency supervisors.

Employee Management:

• Create weekly shift schedules for agency personnel 

Communication and Customer Service:

•  Attend all required meetings physically and report on activities as needed.
• Please ensure that all topics discussed between customer and upper management is relayed to floor staff.
• Respond to and communicate all customer requests within a 2-hour window while including management team members 
• Additionally, operation supervisors will proactively verify that all departmental operations are being conducted in accordance with the current SOP. If any deviations are identified, Ops Supervisors will assist in investigating the root causes and ensure that all staff are held accountable to adhere to the SOP.

KPI:

• Evaluate the productivity of each departmental operation.
• Identify under performers, coach, mentor & hold staff accountable.
• Provide feedback on productivity, errors, coaching, or mentoring of staff that were held accountable and any other necessary information to NX Management, leads, assistant team leads, and associates.

Additional Responsibilities:

• Proactively verify that all operations are being conducted in accordance with the current SOP.
• Investigate root causes and ensure that all staff adhere to the SOP.
• Collaborate with the Management Team to determine the reasons for changes to the SOP.

Other duties as assigned to meet the operations demands.

Pay Range: $70,000/ year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Organization Relationships:

Reports directly to the Sr. Manager and Assistant General Manager and 

 Work Environment:

(With or without accommodations) This position is predominantly sedentary office work, which involves sitting, typing, filing, and conversing on the phone.

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.