Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Job Summary:

The Administrative Assistant/Customer Service Coordinator is responsible for supporting daily warehouse and administrative operations. This role involves direct communication with customers and team members, coordinating shipments and pick-ups, maintaining accurate inventory records, and ensuring all documentation is completed efficiently and accurately. The ideal candidate will possess strong organizational and customer service skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.

Responsibilities

• Answer phone calls and address inquiries from shippers and team members.
• Communicate with customers, demonstrating a high level of customer service.
• Coordinate client pick-ups, ensuring timely and accurate fulfillment of orders.
• Collaborate with team members to maintain and update the warehouse system as needed.
• Verify and adjust inventory in computer systems; notify the manager of any discrepancies.
• Handle packing lists and/or bills of lading for all products received into the warehouse.
• Accurately document any exceptions to the receipt of products and report them immediately to management.
• Upload clear, accurate pictures and descriptions of any product damage into the database as needed.
• Communicate any receiving issues and/or discrepancies to the Warehouse Manager and team.
• Research shipment discrepancies in the database and work closely with Team Leads and the Warehouse Manager to resolve them.
• Print picking requests, including locations, number of pallets, product details, and any partial pull documents.
• Perform billing duties accurately and in a timely manner.
• Perform other duties as assigned.

• Proficient computer skills, including Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills.
• High school diploma or equivalency certificate required; significant, relevant, or appropriate work experience may be considered in lieu of formal education.

Organization Relationships:

This position will interact with branch colleagues, leadership staff, and office /warehouse personnel. Must be able to work with customers, vendors, and outside organizations.

Work Environment:

(With or without accommodations) This position is predominantly sedentary office work which involves sitting, typing, filing, and conversing on the phone.

Note:

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities and working conditions of the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.