Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.  NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world. 

Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.  NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network, including specialized handling of: air, land, sea and express packages; all types and sizes of cargo; personal effects and household goods; fragile and perishable freight; and livestock.  NEU also provides related services, such as warehousing, distribution and customs brokerage and clearance. NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.  NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world. We connect people with products throughout the world.

Purpose:

Manages and supervises personnel and business activities of the Warehouse under guidance of the General Manager and Deputy General Manager.  Responsible for overseeing all Warehouse functions including:  receiving, storage, inventory control, picking, packing, customer service, purchasing, P&L, budgeting, safety & security, coordinate with sales, operations planning, information systems and Administration to ensure proper staffing and the ability to handle daily customer demand on a consistent basis.

• Develop and implement functional targets and action plans based on branch and department objectives.
• Manage and oversee the efficient, cost-effective layout, organization, and daily operation of the warehouse.
• Manage all warehouse operations, including receiving, shipping, storage, inventory control, pick/pack, stock replenishment, and claims handling.
• Oversee customer service coordination, facility management, equipment operations and maintenance, budgeting, and safety management.
• Ensure compliance with TSA guidelines and all applicable federal, state, and company regulations.
• Serve as the primary point of contact for TSA inspectors/officers and other government agencies, and report, share information, and coordinate with relevant internal departments as needed.
• Maintain and improve a safe, organized, and efficient workplace by enforcing 5S principles: Sort, Set in Order, Shine, Standardize, and Sustain.
• Ensure the security and safety of personnel and facilities, promote accident-prevention initiatives, and strengthen workplace safety programs.
• Prevent accidents, operational errors, and cargo damage through training, process controls, monitoring, and continuous follow-up.
• When accidents, operational errors, or cargo damage occur, lead investigation, root-cause analysis, corrective and preventive action planning, implementation, and follow-up improvement activities.
• Prevent excessive workload and optimize staffing, labor planning, and workforce allocation to meet daily customer demand consistently.
• Manage all personnel activities within the department, including hiring, supervision, training, performance management, and employee development.
• Ensure all levels of the department follow company policies and procedures, and partner with the Assistant General Manager to execute operational policies and departmental direction.
• Analyze key performance indicators, including productivity, damage/scratch rates, inventory accuracy, order accuracy, and cost control, and develop data-driven improvement initiatives.
• Drive continuous improvement of field operations by applying the PDCA cycle to identify issues, plan countermeasures, execute improvements, verify results, and standardize successful practices.
• Manage budget adherence and propose equipment upgrades or capital improvements as necessary.
• Create and maintain a positive, cooperative work environment for all employees.

• Salary Pay Range: $80,000 - $98,000/year. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law.  At NEU, it is not typical for an individual to be hired at or near the top of the range for the role.

Note: This job description indicates the general nature and level of the work being performed by employees in this job. It is not intended to be an exhaustive list of all tasks, duties, and qualifications of employees assigned to this job. Incumbents may be asked to perform other duties as required. Any percentages are approximate and may vary based upon the specific job requirements at each location.

• Bachelor’s degree or equivalent experience in Supply Chain Management, Logistics or Warehousing/Distribution and/or Business Administration.
• Minimum of 5 years in Logistics Management and 5 to 10 total years in Air Cargo Handling, Logistics and/or Business Administration.
• Strong knowledge of TSA guidelines
• Must be able to demonstrate effective leadership in managing warehouse.
• Knowledge of material handling, warehouse operations and transportation systems
• Strong working knowledge of automated inventory control and warehouse management systems.
• Strong knowledge of Microsoft Outlook, Word, Excel
• Effective communicator, written and verbal with diverse workforce and customer groups.

Organization Relationships:

 This position will interact with all levels of employees at the branch, including colleagues, leadership staff, and office personnel.

Work Environment:

• This position will require standing, walking, sitting, bending, twisting, reaching, lifting, pushing, pulling, climbing, and carrying heavy objects repeatedly.
• Warehouse environment may be noisy and subject to varying temperatures.

Nippon Express offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1^st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
• Generous Vacation and Sick time.

Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.